FAQs 问题

CONNECTING ALL OVER THE UNIVERSE

How much does an installation cost?

The complexity of the job – depending on the number of stories and roofing material – affects the installation cost, but a standard single story tin roof  installation (Type 1) costs $549. There is also the option of a $150 site survey if you would prefer for one of our technicians to assess your installation site before purchasing a complete installation.

安装费用是多少?

工作的复杂性 – 取决于楼层数和屋顶材料 – 会影响安装成本,但标准单层铁皮屋顶安装(类型 1)的成本为 549 美元。 如果您希望我们的技术人员在购买完整安装之前评估您的安装现场,还可以选择 150 美元的现场调查。

Do I need to purchase a mount separately?

No. The mount is included in the installation fee. When our technician arrives at your property, they will assess the environment and select a mounting system that sufficiently accommodates your building. See below our different mounting methods.

我需要单独购买安装座吗?

不需要。安装费用包含在安装费用中。 当我们的技术人员到达您的房产时,他们将评估环境并选择足以适应您的建筑物的安装系统。 请参阅下面我们的不同安装方法。

What Areas do we cover?

We install Starlink in Thailand, Laos, Cambodia, Vietnam, and the Philippines!

我们涵盖哪些领域?

我们在泰国,老挝,柬埔寨,越南,菲律宾安装星链!

Can I have the Starlink mounted with the tripod that it comes with?

We advise against mounting with the included tripod mount. These devices are more suited for temporary/mobile installations on a lawn or patio area.

我可以使用 Starlink 附带的三脚架安装它吗?

我们建议不要使用随附的三脚架进行安装。 这些设备更适合在草坪或露台区域临时/移动安装。

How long will it take your technician to complete the Starlink installation?

Installation times can vary depending on the complexity of the job, and the nature of the building.  The general timeframe for the installation is less than 3 hours, including complete internet operation.

您的技术人员需要多长时间才能完成 Starlink 安装?

安装时间可能会有所不同,具体取决于工作的复杂性和建筑物的性质。 一般安装时间不超过 3 小时,包括完整的互联网操作。

Will you need to drill a hole through my roof and/or wall?

Yes. To achieve best results, the Starlink dish will be installed externally. Wireless routers are located inside, thus meaning that our technicians will need to drill minor holes for connectivity. However, the connecting wires are generally completely concealed within the walls and are therefore undetectable.

*If you live in a rental property, please ensure permission is granted from the building owner to have a Starlink dish installed.

您需要在我的屋顶和/或墙壁上钻一个洞吗?

是的。 为了达到最佳效果,星链天线将安装在外部。 无线路由器位于内部,这意味着我们的技术人员需要钻一些小孔来进行连接。 然而,连接线通常完全隐藏在墙壁内,因此无法被察觉。

After installation, how long until my internet service is up and running?

In most cases, your Wi-Fi should be connected within a few minutes following the installation. Before our technician leaves the premises, they will ensure that you are satisfied with your new high-speed connection. 

安装后,我的互联网服务需要多长时间才能启动并运行?

在大多数情况下,您的 Wi-Fi 应在安装后几分钟内连接。 在我们的技术人员离开现场之前,他们将确保您对新的高速连接感到满意。

Will my Starlink router provide Wi-Fi coverage for the whole of my property?

For most homes, your Starlink Wi-Fi should cover the entire house. There may be instances in larger buildings, however, where Wi-Fi boosters or additional routers are required for complete coverage. If you suspect this could be the case for you, please contact us prior to installation to discuss further. 

我的 Starlink 路由器能否为我的整个房屋提供 Wi-Fi 覆盖?

对于大多数家庭来说,您的 Starlink Wi-Fi 应覆盖整个房子。 然而,在较大的建筑物中,有时可能需要 Wi-Fi 增强器或额外的路由器才能实现完全覆盖。 如果您怀疑您可能遇到这种情况,请在安装前联系我们以进一步讨论。

Are we affiliated with Starlink by SpaceX?

Starlink Installs Pty Ltd trading as Starlink Installs are independent specialists providing professional satellite communication equipment installation services and are in no way affiliated with or acting on behalf of Starlink(™).

我们是否隶属于 SpaceX 的 Starlink?

Starlink Installs Pty Ltd 以 Starlink Installs 名义经营,是提供专业卫星通信设备安装服务的独立专家,与 Starlink(™) 没有任何关联或代表其行事。

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